Welcome to my REDjuvenator™ Optimal Health & Anti-aging Community!
Hi, I’m Leanne Venier, Medical Award-winning Engineer, Artist, Eastern Medicine Physician & Color & Light Therapy Expert. I’m the inventor of the world-renowned REDjuvenator™ Light Therapy & Quantum Energy Devices.
Thank you for taking these important steps to reclaim your health and reverse your aging process with the help of the REDjuvenator™ healing energies and light!
I’m here to support you in your healing and health optimizing journey!
Just a few details about your order, the shipping process and my 30-day Absolute Satisfaction Guarantee …
Exchange Policy – What to do in the case of Shipping Damage
If your unit is damaged in transit to your US address, it rarely happens, but just in case, I want to let you know the steps to follow. Please be sure to keep all boxes, labels and packing materials that your unit arrived in. We will need that to file a damage claim with our US shipping provider.
Please give us a call at 512-850-4948 immediately to let us know about the damage.
After speaking with me or my head of Customer Support, we will send you a return shipping label to send your unit back to us and we will ship out a replacement unit once the damaged one is received, at no charge to you (US orders only).
(For International customers, any damages or loss during international shipping will be covered for you by your international parcel forwarding service that you choose to work with. Once you choose and sign up with one of these services, we simply ship to your assigned US based address as way to be able to ship REDjuvenators to our hundreds of international customers. (I don’t have any affiliation with those services nor do I have access to their tracking information once your package gets forwarded). Be sure to choose a reliable international parcel forwarding service that provides full coverage in the case of loss or damage during the international delivery. Our insurance only covers shipping to your US parcel forwarding address – the international leg is taken over by the parcel forwarding service themselves with their own insurance and tracking. These parcel forwarding companies provide a very valuable service since we wouldn’t be able to ship internationally otherwise at this point in our growth. There are lots of very good ones out there to choose from. Here’s an article about some of the most popular ones.).
My 30 day 100% Satisfaction Guarantee
Each of my REDjuvenator™ formulations will typically provide noticeable benefits for the majority of customers within the first 1-3 weeks of daily use following the proper guidelines for REDjuvenator Therapy which are outlined in your Guidebook (this is the case for most skin, muscle or inflammation conditions). But some customers may require 4-6 weeks to experience noticeable results, especially when treating systemic illnesses, chronic mid to lower back issues (which is typically related to an underlying kidney energy deficiency which takes longer to treat) or large joint injuries where deteriorated tissues, bones or cartilage need to be regenerated (which takes time. Your REDjuvenator™ will actually stimulate bone and tissues that have stopped regenerating, or have gone dormant, to start growing again (even in the case of decades-old scars. So be patient and you WILL see results. 🙂 )
We have yet to find any condition that does not respond to the healing power of REDjuvenator™ Therapy with its powerful Quantum Energy Healing Codes™ combined with red light therapy and near infrared therapy. Some people respond immediately with lasting healing results, sometimes in as little as one to three treatments. Since REDjuvenator™ Therapy heals not only the symptoms manifesting in the physical body, but the additional Quantum healing energies also heal at the root of the problem by replenishing depleted life force Energies and opening up blocked energy channels, for full systemic healing over time.
While others may take a few treatments to a few weeks to begin to see tangible results or complete healing. That’s why we’ve had almost ZERO returns since we launched and not only that, a very high percentage of our customers come back and purchase SEVERAL MORE REDjuvenators™ to gift to friends and family members.
If you need a few extra days, or even a couple of extra weeks to feel certain that your REDjuvenator™ is beginning to work for you and stimulating your body’s healing process, we would be delighted to extend the trial period beyond 30 days – (up to a 2 week extension) – so you can feel confident that it’s actually working below the surface and generating its proven local and systemic healing effects.
Simply call 512-850-4948 or email me at LeanneVenierColorExpert@gmail.com and provide a call-back number. Someone will get back to you within the next 2-3 business days. (we’re a small company so please rest assured that we will get back to you and help you out as quickly as we possibly can. 🙂 )
If you think you might need help or guidance with a customized treatment protocol for a specific issue you are dealing with, I will be happy to help you with that over the phone. I would prefer that you have ample time to judge the effectiveness of the REDjuvenator™ healing energies and technology rather than giving up on your healing progress and returning it prematurely.
We have received countless rave reviews, testimonials and reports of incredible healing results from hundreds of our customers and medical practitioners all around the globe …
All of these people are using the REDjuvenators™ for a vast array of health conditions (for humans AND pets) and in many cases, they have described their healing results as ‘miraculous’. (See the Testimonials page for some of the REDjuvenator™ rave reviews)
There are no known contraindications with using your REDjuvenator in conjunction with any other treatment modalities (and in most cases, it will actually enhance other treatments you may be doing at the same time). So please let us know if you need help with a specific issue and we will be more than happy to help you with a customized treatment plan.
If you need to return your unit for any reason, you may request to return your REDjuvenator™ within 30 days of receipt by calling or texting us at 512-850-4948 or emailing us at LeanneVenierColorExpert@gmail.com and providing a call-back number. I or one of our Customer Satisfaction team will call or email you back within 2-3 business days to get some additional information and walk you through the process.
To qualify for a refund:
- Your unit must be in NEW or LIKE-NEW condition without any functional or cosmetic damage. (If we extend your trial period, please be sure to care for your unit so it remains in like-new condition until you’re sure you plan to keep it).
- You MUST have a return authorization number which you will receive during your phone call with Leanne or her assistant.
- All components, including hanging hardware, power cord and padded storage/carrying case MUST be returned in new or like-new condition.
- The original foam padded box/carrying case with logo that your REDjuvenator arrived in must also be returned with your unit in like-new condition.
- Units that are returned with missing components or without the carrying case will have a portion of the return value deducted from the total.
- Important: Please make sure to contact us FIRST to start the return process at 512-850-4948 or email us at LeanneVenierColorExpert@gmail.com.
- Please DO NOT ship your unit back without contacting us first or you may void your eligibility for a refund. If you ship your used unit back without a return authorization and void your eligibility for a refund, we would either simply ship your unit back to you (as other stereo and electronics sellers do when your return doesn’t qualify for a refund.)… or, in the case where your returned unit is still brand new, for any unauthorized return, we will deduct an additional 10% reallocation fee from your refund. So please do contact us first and we will be happy to help you out!
- If for any reason, you need to cancel your order, you MUST do so BEFORE it ships to qualify for a full refund.
If you cancel AFTER your unit ships, you must follow our standard return policy above and request a return authorization number. Simply call or text 512-850-4948 or email me at LeanneVenierColorExpert@gmail.com and provide a call-back number. After you get your return authorization number, you will ship your brand new, unopened unit back to our warehouse.
- Please keep an eye on your tracking information and contact us to let us know that the unit has been delivered as soon your tracking information says it has arrived at our main Warehouse facility. This is important because sometimes packages get misdelivered in our ZIP code, especially with UPS, (we recommend using USPS priority mail with tracking for any returns), so we need to make sure that the package has actually arrived. So please keep an eye on your tracking information and *email or text us as soon as your tracking tells you it has been delivered to our facility* so we can make sure we receive it. It is the customer’s responsibility to make sure that the package arrives safely and intact without damage so insurance is recommended as well as making sure you pack up the unit very well before shipping it. And please do notify us when your tracking notice tells you that it has been delivered.
- As soon as your returned unit is received and tested, we will process your refund within 3 to 5 weeks after you notify us of the successful delivery. We will process your refund for the full amount MINUS the original shipping fees (which we’ve already paid to ship your unit to you) and in the case of like new used units, we will also deduct the 8% nonprofit loaner program realocation fee (see below).
- In the case of brand-new returned, unused units, we will deduct the original shipping fees as well as a nominal $15 testing and restocking fee. (We need to open and test your unit before repackaging for sale & shipment, to make sure there was no damage during the return shipping process.)
- Even if you do not open your unit when you receive it and you decide to send it back, you must still get follow our return policy steps, outlined above and get approval to ship your unit back. Failure to follow the proper return procedure will incur an additional 10% processing fee. Most companies will not accept unauthorized returns at all, including Amazon. So please do not send your unit back without contacting us first at 512-850-4948 or LeanneVenierColorExpert@gmail.com and provide a call-back number.
- We regret we can not accept the return of REDjuvenator™ units that are damaged in any way, cosmetically or functionally, by the customer.
- Please allow 3 to 5 weeks AFTER the date that you contact us to notify us that your shipment with your returned unit was delivered to our address for us to test your unit and process the refund. Thank you for your patience!
Leanne Venier International will donate any lightly-used, returned REDjuvenator units to our Non-profit, Low-income Loaner program. As such, there is a nominal return processing and re-purposing fee of 5-8% of the purchase price of the device which goes directly towards re-allocating your returned unit to our non-profit program.
Most companies that sell durable goods charge a 15-20% restocking fee on returns, and many of them will only accept brand new, unopened returns, meaning you can’t even test the product before deciding if it’s working for you.
I let you test your REDjuvenator for a full 30 days to make sure you’re getting results. On the rare occasions that those other companies DO accept used returns, they will then resell those used, returned products after charging you a 15-20% restocking fee.
Because we only ever want to ship out brand new, unused devices to our customers, we donate any used, returned units to our local non-profit, Low-Income REDjuvenator™ Loaner program which directly supports local people in need who would otherwise not be able to purchase their own REDjuvenator™ to help them heal from their pain or illness. Your 5-8% return processing and repurposing fee covers the cost of receiving, testing and donating the light to our non-profit REDjuvenator™ Loaner Program.
BONUS: If you decide within 6 months of returning your original unit, that you would like to re-purchase a new REDjuvenator™, we will even REFUND the majority of your original return processing and repurposing fee to you after your follow-up purchase. That’s how much I stand behind my product and how much I want you to be able to benefit from its healing energies to help you and your loved ones heal.
(Please Note: your re-purchase must be made on the same account as the original returned unit with the new unit shipped to the same customer at the same shipping address. ie. the return processing and re-purposing fee refund is not transferable.)
We regret that we cannot refund the cost of shipping (just like the vast majority of internet-based purchases).
Refunds (less shipping fees and the return processing & repurposing fee (or $15 testing and restocking fee in the case of brand new, returned units) will be posted on the same credit card that was used during the purchase within 3-5 weeks of receipt of the device at our offices (this is faster than the industry standard for returns of durable goods and electronics which is typically 5-7 weeks). Once the refund is posted, it may take an 5-10 additional days to show up on your credit card statement. If for some reason you do not receive your refund by the end of six weeks please call us at 512-850-4948 or email us at LeanneVenierColorExpert@gmail.com.
Please use your preferred form of delivery confirmation and shipping insurance when returning your device to Leanne Venier International and send us the tracking information to LeanneVenierColorExpert@gmail.com once you have shipped your unit. Any loss or damage incurred during return shipping is the responsibility of the customer and their chosen shipping courier, so we encourage full insurance and tracking on returned units.
I take my customers’ complete satisfaction very seriously because I care and I want to support your healing journey in any way I possibly can.
If you’re ever less than satisfied with your product, I will do whatever I can to help you get the maximum benefits from your REDjuvenator™. If you still need to return your unit within the allocated time limit, your return will directly support low income families via our non-profit program.
Thank you for your understanding that we are a small business, not a giant Amazon seller corporation. Our goal is to help as many people as we possibly can. 🙂