Returns, Refunds, Exchanges

Welcome to my REDjuvenator™ Optimal Health & Anti-aging Community!

Hi, I’m Leanne Venier, 2x Medical-Award-winning Inventor, Engineer, Eastern Medicine Physician, Artist and Science of Color & Light Therapy Pioneer and Expert.

I’m the inventor & creator of the world-renowned, clinically-proven & doctor-recommended REDjuvenator™ Light Therapy & Quantum Energy Healing and Anti-aging Devices.

Thank you for taking these important steps to reclaim your health and reverse your aging process with the help of the REDjuvenator™ healing energies and light!

I’m here to support you in your healing and health-optimizing journey!

Just a few details about your order, the shipping process and my 30-day Absolute Satisfaction Guarantee …

Exchange Policy – What to do in the case of Shipping Damage

If your unit is damaged in transit to your US address, it rarely happens, but just in case, I want to let you know the steps to follow. Please be sure to keep all boxes, labels and packing materials that your unit arrived in. We will need that to file a damage claim with our US shipping provider.

Please give us a call or text at 512-850-4948 immediately to let us know about the damage.

After speaking with me or my head of Customer Support, we will send you a return shipping label to send your unit back to us and we will ship out a replacement unit once the damaged one is received, at no charge to you (US orders only).

(For International customers, any damages or loss during international shipping will be covered for you by your international parcel forwarding service that you choose to work with. Once you choose and sign up with one of these services, we simply ship to your assigned US based address as way to be able to ship REDjuvenators to our hundreds of international customers. (I don’t have any affiliation with those services nor do I have access to their tracking information once your package gets forwarded). Be sure to choose a reliable international parcel forwarding service that provides full coverage in the case of loss or damage during the international delivery. Our insurance only covers shipping to your US parcel forwarding address – the international leg is taken over by the parcel forwarding service themselves with their own insurance and tracking. These parcel forwarding companies provide a very valuable service since we wouldn’t be able to ship internationally otherwise at this point in our growth. There are lots of very good ones out there to choose from. Here’s an article about some of the most popular ones.).

My 30-day 100% Satisfaction Guarantee

Each of my REDjuvenator™ formulations will typically provide noticeable benefits for the majority of customers within the first 1-3 weeks of daily use following the proper guidelines & basics for REDjuvenator Therapy which are outlined in your Guidebook as well as the specific custom treatment protocols & personalized guidance which shared in our FREE private, members only ongoing healing and support REDjuvenator community ♦which you get a 100% free, ongoing membership to with your purchase.

When doing the treatments and protocols correctly, this noticeable effect that your REDjuvenator is already working and making subtle or very noticeable improvements in your body will typically start within the first one to three weeks and this is the case for most skin, muscle, pain or inflammation conditions.

But some customers may require 4-6 weeks to experience noticeable results, especially when treating certain systemic or long-standing chronic illnesses or mid to lower back issues (which is typically related to an underlying kidney energy deficiency which takes longer to treat) or large joint injuries where deteriorated tissues, bones or cartilage need to be regenerated (which takes time (typically 4-5 weeks of daily treatment). Your REDjuvenator™ will actually stimulate bone and tissues that have stopped regenerating, or have gone dormant, to start growing again (even in the case of decades-old scars. So be patient and you WILL see results. 🙂 )

We have yet to find any condition that does not respond to the clinically-proven healing power of REDjuvenator™ Therapy with its powerful Quantum Energy Healing Codes™ combined with red light therapy and near infrared therapy. Some people respond immediately with lasting healing results, sometimes in as little as one to three treatments. Since REDjuvenator™ Therapy heals not only the symptoms manifesting in the physical body, but the additional Quantum healing energies also heal at the root of the problem by replenishing depleted life force Energies and opening up blocked energy channels, for full systemic healing over time.

While many others may take only a few treatments to a few weeks to begin to see tangible results or complete healing.

That’s why we’ve had almost ZERO returns since we launched and not only that, a very high percentage of our customers come back and purchase SEVERAL MORE REDjuvenators™ to gift to friends and family members.

Personalized One-on-One Support & Guidance

If you think you need a few extra days, or even a couple of extra weeks to feel certain that your REDjuvenator™ is beginning to work for you and stimulating your body’s healing process, I would be delighted to extend your trial period beyond 30 days – (up to a 2 week extension) – so you can feel confident that it’s actually working below the surface and generating its proven REDjuvenator local and systemic healing effects and benefits.

Just be sure to reach out to me BEFORE the end of your 30-days to be eligible for an extension. Simply email me at  LeanneVenierColorExpert@gmail.com   (LeanneVenierColorExpert at gmail.com) or call 512-850-4948 … and provide a call-back number letting me know that you would like some personalized help and/or to request up to a 2-week extension on your 30-day trial.

Someone will get back to you within the next 2-3 business days (We don’t typically reply to email on the weekends and we’re a small company so please rest assured that we will get back to you and help you out as quickly as we possibly can. 🙂 )

Even if you miss the 30-day window to request an extension, I will still be happy to help you out with personalized guidance and a customized treatment protocol for any specific issues you are dealing with. 🙂

I’ll be happy to help you with that over the phone during one of my pro bono healing consultation call times to get you started and also provide free, personalized followup support via our free, private REDjuvenator ongoing healing, antiaging and support community.

(Remember, you get a 100% free membership in our REDjuvenator ongoing healing and support community with your purchase so be sure to take advantage of that and submit your request to join our wonderfully supportive FREE REDjuvenator healing community as soon as you get make purchase! 🙂 ).

I would prefer that you have ample time to see for yourself the powerful effectiveness of the REDjuvenator™ healing energies and technology rather than giving up on your healing progress and returning your unit prematurely.

I can GUARANTEE that if you are following the appropriate REDjuvenator-specific treatment protocols for your healing needs and doing them properly, you WILL see results! 🙂

We have received literally thousands of rave reviews and testimonials with reports of incredible healing results from our home-use customers as well as our professional-use Doctors, Neurologists, Veterinarians and other medical and health-care practitioners all around the globe …

All of these people are using the REDjuvenators™ for a vast array of health conditions (for humans AND pets) and in many cases, they have described their healing results as ‘miraculous’. (See the Testimonials page for some of the REDjuvenator™ rave reviews)

There are no known contraindications with using your REDjuvenator in conjunction with any other treatment modalities (and in most cases, it will actually enhance other treatments you may be doing at the same time).

Pro-Bono Healing Consultation with Leanne

Please let me know if you need help with a specific issue and I will be more than happy to help you with a customized treatment plan during one of my weekly, pro-bono healing consultation call times. Please email me to request my calendar booking link to set up a free call time with me at LeanneVenierColorExpert@gmail.com.

Return Request

If you need to return your unit for any reason, you may request to return your REDjuvenator™ within 30 days of receipt by emailing us at LeanneVenierColorExpert@gmail.com or calling or texting us at 512-850-4948 and providing a call-back number. I or (if I’m traveling) my Customer Support Manager will email you back within 2-3 business days and set up a time for a brief phone call. During our call, I’ll get some additional information from you and walk you through the return process and provide you with your return authorization number. 🙂

To qualify for a refund:

• Your unit must be in NEW or LIKE-NEW condition without any functional or cosmetic damage. (If we extend your trial period, please be sure to care for your unit so it remains in like-new condition until you’re sure you plan to keep it).
• You MUST have a return authorization number which you will receive during your phone call with Leanne.
• All components, including hanging hardware, power cord and padded storage/carrying case MUST be returned in new or like-new condition.
• The original eco-friendly foam padded box/carrying case with logo that your REDjuvenator arrived in must also be returned with your unit in like-new condition.
• Units that are returned with missing or damaged components or with missing or damaged carrying case will have a portion of the return value deducted from the total.
• Important: Please make sure to contact us FIRST to start the return process at 512-850-4948 or email us at LeanneVenierColorExpert @gmail.com.
• Please DO NOT ship your unit back without contacting us first or you may void your eligibility for a refund. If you ship your used unit back without a return authorization and void your eligibility for a refund, we would either simply ship your unit back to you (as other stereo and electronics sellers do when your return doesn’t qualify for a refund.)… or, in the case where your returned unit is still brand new, for any unauthorized return, we will deduct an additional 10% fee from your refund in addition to the other standard return processing fees outlined below. So please do contact us first and we will be happy to help you out!
• If for any reason, you need to cancel your order, you MUST do so BEFORE it ships to qualify for a full refund (less CC processing fees which Stripe keeps).**
  If you cancel AFTER your unit ships, you must follow our standard return policy above and request a return authorization number. Simply call or text 512-850-4948 or email me at LeanneVenierColorExpert@gmail.com (LeanneVenierColorExpert at gmail.com) and provide a call-back number. After you get your return authorization number, you will ship your brand new, unopened unit back to our warehouse.
• If you have opened your USPS box, please do not reuse the original box and shipping materials because they are not designed for shipping contents more than one time once they’ve been opened. Get a NEW BOX and pad it very well and we also recommend getting Insurance on your shipment. Any damage that occurs during the return shipping process is the responsibility of the customer.
• Please keep an eye on your tracking information  and contact us to let us know that the unit has been delivered as soon your tracking information says it has arrived at our main Warehouse facility.
  This is important because sometimes packages get mis-delivered in our ZIP code, especially with UPS, (we recommend using USPS priority mail with brand new packaging with tracking for any returns), so we need to make sure that the package has actually arrived at the main office of our warehouse facility. So please keep an eye on your tracking information and *email or text us as soon as your tracking tells you it has been delivered to our facility* so we can make sure we’ve received it. It is the customer’s responsibility to make sure that the package arrives safely and intact without damage so insurance is recommended as well as making sure you pack up the unit very well before shipping it. And please do notify us via email at LeanneVenierColorExpert@gmail.com when your tracking notice tells you that it has been delivered to our warehouse main offices.
• As soon as your returned unit is received and tested, we will process your refund within 3 to 5 weeks after you notify us of the successful delivery.
  We will process your refund for the full amount MINUS the original shipping fees (which we’ve already paid to ship your unit to you) and in the case of new, opened, or like-new used returned units, we will also deduct the 8% nonprofit loaner program reallocation fee (see below).
• In the case of brand-new returned, unused units that have never been opened and are returned in the original packaging, we will deduct the original shipping, handling & processing fees** as well as a nominal $15 testing and restocking fee. (We need to open and test your unit before repackaging for sale & shipment, to make sure there was no damage during the return shipping process.). If your unit’s original packaging has been opened in any way, your returned unit will be donated to our nonprofit loaner program for safety reasons during the pandemic and it will not be resold).*
• Even if you do not open your USPS package with your unit inside, when you receive it and you decide to send it back, you must still get follow our return policy steps, outlined above and get approval to ship your unit back. Failure to follow the proper return procedure will incur an additional 10% processing fee on top of the other return processing fees. Most companies will not accept unauthorized returns at all, including Amazon. So please do not send your unit back without contacting us first at 512-850-4948 or LeanneVenierColorExpert@gmail.com and provide a call-back number.
• We regret we can not accept the return of REDjuvenator™ units that are damaged in any way, cosmetically or functionally, by the customer or by the return shipping process.
• Please allow 3 to 5 weeks AFTER the date that you contact us to notify us that your shipment with your returned unit was delivered to our warehouse address main offices for us to test your unit and process the refund.
  Thank you for your patience!

*Leanne Venier International will donate any returned like-new & lightly-used or unused but opened REDjuvenator units to our Non-profit, Low-income Loaner program. As such, there is a nominal return processing and re-purposing fee of 8% of the purchase price of the device which goes directly towards re-allocating your returned unit to our non-profit program.

Most companies that sell durable goods charge a 15-20% restocking fee on returns, and many of them will only accept brand new, unopened returns, meaning you can’t even test the product before deciding if it’s working for you.

I let you use your REDjuvenator for a full 30 days to make sure you’re getting results. On the rare occasions that those other companies DO accept used returns, they will then resell those used, returned products after charging you a 15-20% restocking fee.

Because we only ever want to ship out brand new, unused & unopened devices to our customers, we donate any like-new, used or opened returned units to our local non-profit, Low-Income REDjuvenator™ Loaner program which directly supports local people in need who would otherwise not be able to purchase their own REDjuvenator™ to help them heal from their pain or illness. Your 8% return processing and repurposing non-profit reallocation fee covers a small portion of the costs associated with receiving, testing and donating your unit to our non-profit REDjuvenator™ Loaner Program.

***BONUS:  If you decide within 6 months of returning your original unit, that you would like to re-purchase a new REDjuvenator™, we will even REFUND a portion of your original return processing fee /repurposing nonprofit reallocation fee to you after your follow-up purchase. That’s how much I stand behind my product and how much I want you to be able to benefit from its healing energies to help you and your loved ones heal.
(Please Note: your re-purchase must be made on the same account as the original returned unit with the new unit shipped to the same customer at the same shipping address. ie. the return processing and re-purposing fee refund is not transferable.)

We regret that we cannot refund the cost of shipping (just like the vast majority of internet-based purchases). (**In the case of a refund, purchases made between April 1 and August 31, 2020 will also be subject to the nonrefundable credit card processing fees from the Stripe payment processor. Stripe now keeps these fees even in the case of refunds).

Refunds (less shipping & handling fees and the return processing & repurposing fee (or $15 testing and restocking fee in the case of brand new, unopened returned units**) will be posted on the same credit card that was used during the purchase within 3-5 weeks of your notifying us the delivery of your device to the main office of our warehouse facility (this is faster than the industry standard for returns of durable goods and electronics which is typically 5-7 weeks). Once  the refund is posted, it may take an 5-10 additional days to show up on your credit card statement. If for some reason you do not receive your refund by the end of six weeks please call us at 512-850-4948 or email us at LeanneVenierColorExpert@gmail.com.

Please use your preferred form of delivery confirmation and shipping insurance when returning your device to Leanne Venier International and keep a close eye on your tracking information so you can notify us when delivery has been completed to our warehouse building main offices. Email LeanneVenierColorExpert @gmail.com once you have shipped your unit and verified that it has been delivered. Any loss or damage incurred during return shipping is the responsibility of the customer and their chosen shipping courier, so we encourage full insurance and tracking on returned units.

I take my customers’ complete satisfaction very seriously because I care and I want to support your healing journey in any way I possibly can.

If you’re ever less than satisfied with your product, I will do whatever I can to help you get the maximum benefits from your REDjuvenator™ by providing you with personalized, one-on-one support and guidance to get the fastest healing results during one of my pro-bono healing consultation call times (see above).

If you still need to return your unit within the allocated time limit, you can be happy knowing that your return will directly support low income families via our non-profit program.

Thank you for your understanding that we are a small business, not a giant Amazon seller corporation. Our goal is to help as many people as we possibly can. 🙂